Shipping policy

Processing time

Every Xavier & Zayn Co. piece is made to order. Please allow 5–7 business days for your item to be embroidered and prepared before it ships. Processing times may run a little longer during peak seasons and holidays.

Processing time is separate from shipping time — the delivery estimates below begin once your order leaves the studio.

Shipping within the United States

Standard Shipping — $5.00 flat rate. Free on orders of $75 and up.
Estimated delivery: 3–5 business days after your order ships.

UPS Standard and USPS Priority Mail are also available at checkout. Rates and delivery estimates for these services are calculated based on your address and order.

Local pickup — free

Free local pickup is available in the El Dorado Hills area. Choose it at checkout and we’ll email you to arrange a time once your order is ready.

Local delivery — free within 10 miles

We offer free local delivery within 10 miles of El Dorado Hills, with no minimum order. Select it at checkout if your address qualifies and we’ll be in touch to schedule a drop-off.

International shipping

We ship to 27 countries via UPS Standard and USPS Priority Mail International. Rates and transit times are calculated at checkout based on your destination.

International orders may be subject to customs duties, taxes, or import fees charged by your country. These are not included in your order total and are the customer’s responsibility.

Order tracking

You’ll receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships. If your processing window has passed and you haven’t seen tracking, email xavierandzaynco@gmail.com and we’ll look into it.

Delays, lost, and stolen packages

Once your order has shipped, it’s in the carrier’s hands. We aren’t responsible for delays, lost packages, or stolen deliveries caused by the shipping carrier. That said — reach out and we’ll help you file a claim and sort it out.

Incorrect addresses

Please double-check your shipping address before completing checkout. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer’s expense.

Damaged or incorrect orders

If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at xavierandzaynco@gmail.com with photos of the issue. We’ll gladly work with you to make it right.