FAQ

Answers to the questions I hear most. Don't see yours? Email me at xavierandzaynco@gmail.com and I'll gladly help.

Ordering and proofs

Will I see my design before it's stitched?

Yes. Every personalized order gets a digital proof by email before I begin. Nothing is stitched until you approve it.

Can you embroider names in Punjabi (Gurmukhi)?

Yes. Enter the name in Gurmukhi, or type it in English and I'll include the Punjabi spelling in your proof for approval.

What if I made a mistake in my order?

Message me as soon as possible. If I haven't started stitching, I'll update it for you. Once a proof is approved I stitch exactly what's on it, so please check names, dates and spelling carefully.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, work on your piece may already have started.

Not sure what to choose?

Ask me before you order. I'm happy to help with thread colors, fonts, sizing, or which piece suits your occasion best.

Timing

How long will my order take?

Every piece is made to order. Please allow 2-3 weeks for production after you approve your proof, plus shipping time. Timing can run a little longer around holidays.

Do you offer rush orders?

Yes. Rush production is available for $20. Message me with your date before you order so I can confirm I can make it in time.

Shipping and pickup

How much is shipping?

Standard shipping in the US is a $5 flat rate, and free on orders of $75 or more. It usually arrives 3-5 business days after it ships. UPS and USPS Priority are also available at checkout.

Can I pick up locally?

Yes. Free pickup is available in El Dorado Hills, plus free local delivery within 10 miles with no minimum. Choose either at checkout and I'll be in touch to arrange a time.

Do you ship internationally?

Yes, to 27 countries. Customs duties and import taxes aren't included in your order total and are paid by the recipient.

How do I track my order?

You'll get a tracking email as soon as your order ships. If your production window has passed and you haven't seen one, email xavierandzaynco@gmail.com and I'll look into it.

Returns and issues

Can I return a personalized item?

Personalized pieces are final sale, because each one is made just for you. That's why every order gets a proof to approve first.

What if my order arrives damaged or wrong?

Email xavierandzaynco@gmail.com within 3 days of delivery with your order number and photos, and I'll make it right.

Custom and special orders

Can you embroider something I already own?

Yes, in many cases. Message me before you send anything so I can check whether the fabric and item are suitable for embroidery.

How does the Mama Keepsake Sweatshirt work?

After you place your order, you'll mail your baby clothes to me and I'll use them to create your sweatshirt. I'll send you the shipping details once your order comes through.

Do you create one-of-a-kind designs?

Yes. Tell me about your idea on the Custom Orders page and I'll get back to you.

Do you embroider live at events?

Yes. See the Live Embroidery page for details and booking.

Sizing and care

How do I choose a size?

See the Size Guide. The easiest way is to measure a sweatshirt you already love.

How do I wash my embroidered piece?

Machine wash cold, inside out, on a gentle cycle. Tumble dry low or lay flat to dry, and don't iron directly over the embroidery.